This morning the postman brought an ominous looking envelope that was clearly from somewhere within UBHT / University Hospitals Bristol NHS Foundation Trust.
We really didn't want to open this envelope but we're glad we did because we haven't stopped laughing since!
The trust has actually written to us enclosing a survey form. They want to know how well they have handled our complaint and if we have been discriminated against as a result of complaining!!!!
We are going to enjoy completing this survey form but we suspect that they may not be too impressed with our responses!
You really couldn't make it up!